My Video Problems

laserblazer · Posted: Thu Apr 12, 2007 8:43 pm Post subject: Blank DVD Media

www.svp.co.uk

Great for dvd blank media and excellent prices. They really screwed up on delivery of my DVD/HDD Recorder but I guess nobody is perfect.
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A side effect of everyone carrying mobile phones with cameras is that nobody ever claims to see UFOs any more.

flyfisher · Joined: 02 Apr 2007 Posts: 133 Location: Hertford, UK

The important thing about a screw-up is how the company deals with it. Mistakes can/will happen and can be quite revealing about the real ethos of a company.

A company that messes up my order but then proactively apologises, dispatches the correct replacement product immediately and sends a courier to collect the mistaken/faulty one, will get my repeat business.

A company that messes up my order, then sends me a long email explaining what I need to do to return the product, will only send the replacement when the original is returned, then sends me another long email explaining how I can reclaim the return postage costs, will never get another order from me again.
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A SimplyDV refugee - no longer wandering aimlessly through cyberspace

Jamie · Joined: 02 Apr 2007 Posts: 36 Location: Witney, UK

http://www.ukdvdr.co.uk/shop/home.php

Great company - massive range!
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Core 2 Extreme X6800, 2Gb RAM, i965 Board, 8800 GTX Graphics driving two 24" Dell Widescreens, 2 x DL DVD's, 2 x 74Gb Raptors (RAID0 for OS) & 1 x 250Gb (Data) and 2Tb network storage!!! Vista Ultimate
Sony HDR-FX7E & Nikon D80 DSLR