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BB & LB
Joined: 17 Dec 2006
Posts: 239
Location: Lincoln, UK
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 Posted: Sat Oct 25, 2008 4:56 am Post subject: XL Refunds from ATOL |
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I submitted a claim to ATOL the day after XL went bust because I had booked flights through Freedom Flights for next years Skiathos trip. I have yet to receive any correspondance back from ATOL.
Has anybody else made a claim for a future trip and received any correspondance from ATOL yet (Claim Number or got their money back)?
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guypettigrew
Boomerang Club - President
Joined: 02 May 2007
Posts: 435
Location: Surrey, just 5 minutes from Gatwick. How lucky am I?!!!!!
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| Posted: Sat Oct 25, 2008 12:35 pm Post subject: |
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Hi BB & LB
Just this morning a formal notice from something called CEGA dropped through my letterbox.
CEGA seems to be an insurance company of some sort, so the CAA must have contracted the job out to them. My letter was signed by the CAA travel claims department.
The letter says they "endeavour" to fully settle claims within 40 working days.
Or, to put it another way, my money might be returned to me by Christmas!
Guy
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BB & LB
Joined: 17 Dec 2006
Posts: 239
Location: Lincoln, UK
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| Posted: Sat Oct 25, 2008 2:09 pm Post subject: |
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| guypettigrew wrote: | Hi BB & LB
Just this morning a formal notice from something called CEGA dropped through my letterbox.
CEGA seems to be an insurance company of some sort, so the CAA must have contracted the job out to them. My letter was signed by the CAA travel claims department.
The letter says they "endeavour" to fully settle claims within 40 working days.
Or, to put it another way, my money might be returned to me by Christmas!
Guy |
Thanks Guy,
Hopefully I may be receiving some sorrespondance soon then. Although with up to 200000 claimants, it still might be a while!!
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Lyn & Laura
Joined: 07 Dec 2006
Posts: 64
Location: Durham
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| Posted: Mon Oct 27, 2008 9:01 am Post subject: |
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We submitted a claim through mastercard as we had booked flights direct with xl.com, as yet to recieve a refund but had statement through last week which showed the payment as disputed?? maybe will be refunded on next months bill
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suejet
Joined: 24 Mar 2006
Posts: 3148
Location: Counting down the minutes to 5 o clock
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| Posted: Mon Oct 27, 2008 11:37 am Post subject: Out of the blue |
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An unexpected letter from Kroll arrived today the Joint Administrators of XL.Com.
It is hardly written in what we would call plain English but I think it is telling me I can let them know if XL owe me anything.
Well, it's worth a try.
ps (those bangles are definitely going Mrs W!!!)
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you heard it here first - BOJAN! |
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Pubgirl
Joined: 22 Jul 2007
Posts: 12
Location: Settee Searchin For Next Holiday :-)
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| Posted: Tue Oct 28, 2008 5:59 pm Post subject: |
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My XL flights were credited back to our visa on 29/09/09. I spoke with the bank yesterday and it is all sorted!
Trying to decide when and where to book for June now - AGAIN! |
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guypettigrew
Boomerang Club - President
Joined: 02 May 2007
Posts: 435
Location: Surrey, just 5 minutes from Gatwick. How lucky am I?!!!!!
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| Posted: Sat Nov 08, 2008 2:13 pm Post subject: |
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| Pubgirl wrote: | My XL flights were credited back to our visa on 29/09/09. I spoke with the bank yesterday and it is all sorted!
Trying to decide when and where to book for June now - AGAIN! |
Very interesting.
Much faster than the ATOL process, then.
Guy
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BB & LB
Joined: 17 Dec 2006
Posts: 239
Location: Lincoln, UK
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| Posted: Sat Nov 08, 2008 4:41 pm Post subject: |
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I had an e-mail from ATOL on Friday, which said they had just started issuing claim numbers for Freedom Flight claimants and I should received one within 7-14 days.
I wait with anticipation!!!
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BB & LB
Joined: 17 Dec 2006
Posts: 239
Location: Lincoln, UK
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| Posted: Fri Nov 14, 2008 10:50 am Post subject: |
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| guypettigrew wrote: | Hi BB & LB
Just this morning a formal notice from something called CEGA dropped through my letterbox.
CEGA seems to be an insurance company of some sort, so the CAA must have contracted the job out to them. My letter was signed by the CAA travel claims department.
The letter says they "endeavour" to fully settle claims within 40 working days.
Or, to put it another way, my money might be returned to me by Christmas!
Guy |
I received my letter from CEGA today, They seem to have dropped the statement "endeavor to settle within 40 days", and have not quoted any time scale other than "as quickly as possible".
Have you received your refund yet Guy?
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guypettigrew
Boomerang Club - President
Joined: 02 May 2007
Posts: 435
Location: Surrey, just 5 minutes from Gatwick. How lucky am I?!!!!!
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| Posted: Fri Nov 14, 2008 4:05 pm Post subject: |
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Howdy
Nope, no money yet.
Just a letter dated 30 October which, rather worryingly, says;
"your claim may take longer than we would have anticipated", and
"it is possible that we may require further information", and
"it would be helpful if you could please refrain from contacting us".
Oh dear!
Guy
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BB & LB
Joined: 17 Dec 2006
Posts: 239
Location: Lincoln, UK
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| Posted: Fri Nov 14, 2008 6:26 pm Post subject: |
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| guypettigrew wrote: | Howdy
Nope, no money yet.
Just a letter dated 30 October which, rather worryingly, says;
"your claim may take longer than we would have anticipated", and
"it is possible that we may require further information", and
"it would be helpful if you could please refrain from contacting us".
Oh dear!
Guy |
Yes ditto, mine said that as well!!!
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suejet
Joined: 24 Mar 2006
Posts: 3148
Location: Counting down the minutes to 5 o clock
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| Posted: Sun Nov 16, 2008 7:35 am Post subject: |
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and I got one back from Kroll saying we couldn't claim because we may have paid on Visa debit - they obviously didn't read my letter which explained I paid by switch (I don't have a visa debit card)   
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guypettigrew
Boomerang Club - President
Joined: 02 May 2007
Posts: 435
Location: Surrey, just 5 minutes from Gatwick. How lucky am I?!!!!!
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| Posted: Thu Jan 08, 2009 2:37 pm Post subject: |
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Hi all
Anyone had their refund from ATOL for XL payment yet?
Guy
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bob
Joined: 01 Jul 2008
Posts: 33
Location: South Shields
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| Posted: Thu Jan 08, 2009 5:55 pm Post subject: |
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guypettigrew wrote
| Quote: | | Anyone had their refund from ATOL for XL payment yet? |
Hi Guy
Not that i know of but got another phone call from the travel agents asking for the original reciepts instead of photocopies (which is what they asked for in the first place  )
by the way, i paid cash & had to go see a solicitor (because it was over £500) to get him to sign something to say he'd seen the original reciept, (that was another £40 )
apparently if you use cash now you've got to prove your not money laundering
don't know if its a good thing or a bad one but at least someones looked at the claim somewhere along the line
so sadly i'm still waiting (£1500 altogether as we'd also paid two deposits for holidays this year) 
bob |
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BB & LB
Joined: 17 Dec 2006
Posts: 239
Location: Lincoln, UK
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| Posted: Fri Jan 09, 2009 11:17 am Post subject: |
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| guypettigrew wrote: | Hi all
Anyone had their refund from ATOL for XL payment yet?
Guy |
Nothing yet Guy, but not expecting anything until about Feb time, because they said it would be up to 12 weeks from the time I got my Claim Number. I guess this will probably a time period that they still can't keep too!!!
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